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Digital Account Manager

Digital Account Manager

Baltimore, US

The Role

We are looking for a dynamic Digital Account Manager.  This role will be responsible for the strategy and efficient day to day management of assigned client accounts.


  • Nurture positive, collaborative working relationships with clients through regular communication, exemplary client services and continual expectation management
  • Act as the custodian of client records, information and instructions
  • Take ownership of client needs/requests and ensuring they are facilitated through to completion within the required timeframe.
  • Manage and monitor the production and presentation of client facing reports, studies and presentations to Jellyfish brand standards
  • Maintain an in depth understanding of Jellyfish's marketplace, with particular emphasis on communicating all new and emerging initiatives to clients
  • Demonstrate measurable success through the achievement of set KPIs such as account turnover and profitability, campaign management, report generation/analysis and overall service

Skill Requirements

  • Bachelor’s degree or equivalent 
  • 3+ years of experience in digital marketing account management; with previous accountability for annual billings in excess of $2M
  • In-depth knowledge of the technologies and processes involved in running online marketing campaigns
  • Experience working in cross functional teams
  • Ability to work across multiple accounts and projects
  • Strong verbal and written communication skills
  • Strong interpersonal skills, particularly influencing and listening skills
  • Confident and articulate presenter
  • Proven ability to proficiently chair meetings
  • Advanced knowledge of Microsoft Excel and PowerPoint
  • Ability to multi task with a high level of attention to detail

Jellyfish is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.

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