A UX audit builds on the heuristic evaluation by identifying issues and opportunities that are specific to your company and sector and incorporating the findings from other research activities such as:
A review of an existing documentation and prior research
A review of any customer feedback or customer service data
A competitor review
An analytics audit
As with the heuristic evaluation, issues are captured, ranked and accompanied by recommendations for improvement.
If you would be interested in getting a UX Audit for your business, then contact us today.