Project Manager

Project Manager

Barcelona, ES
Salary: €Competitive

The Role

The Project Manager will be responsible for the delivery of a variety of projects, both online and offline and working closely with the Agency Client Services and Business Development team as we as other key Jellyfish stakeholders across our global offices.

Responsibilities

  • Nurturing positive, collaborative working relationships with internal stakeholders through regular communication and Client Plan ownership.
  • Maintaining an in depth understanding of client strategy and frequently assessing both opportunity and risk in projects and retained work.
  • Taking ownership of project needs/requests in line with the Client’s strategy, ensuring that they are facilitated through to completion within the required time frame and budgets.
  • Acting as the custodian and proactive auditor of all assigned Client Plans; providing timely updates and reports into Client Services that relate to timelines, tasks/deliverables / milestones, budgets, risks, issues and version control.
  • Facilitate and manage the client onboarding process to ensure seamless transition between Business Development, Client Services and the service line.
  • Provide pitch support to Business Development; creating and communicating a timeline of delivery across multiple service lines and key stakeholders.
  • Create consistently detailed and accurately written project summaries, project scope / deliverables, out of scope assumptions, costings, payment milestones and terms & conditions for all Statements of Work.
  • Ensure sufficient QA milestones are planned across Client Plans.
  • Collate feedback from Client Teams and provide to Operations for sharing with appropriate services, and populate service line QA documentation on a quarterly basis.
  • Be responsible for ensuring all internal and external documentation is in line with Jellyfish brand guidelines, that appropriate language / tone is used, and documents are professionally formatted before being shared.
  • Managing and facilitating project meetings, project de-briefs and Huddles with Client Services and service line stakeholders.
  • Provide revenue release figures for internal and external projects / retainers at the end of each month.
  • Day-to-day operational management of the service desk, allocating and managing the successful completion of incident tickets
  • Manage critical client incidents and act as a point of escalation for the team
  • Analysis of ticket management to identify trends and offer solutions to reduce the number of recurring tickets
  • Oversee the management and development of monitoring platforms to deliver a proactive approach to service delivery
  • Resource management - monitoring internal resources availability within the team and allocating time as and where necessary
  • Work with the greater PM team to assist with ad-hoc projects
  • Identify and analyse service delivery issues, and work with team leads to eliminate bottlenecks and improve/streamline processes

Experience Required

  • Previous experience in digital marketing project management
  • Organised and methodical
  • Ability to understand the nature of supporting multiple customers in accordance with varying SLAs
  • Experience with a ‘ticketing’ system - ideally HPSM/ Jira or Freshdesk
  • Knowledge of the Google Marketing Platform suite would be advantageous
  • Staff management experience is desirable
  • MS Office / G-Suite skills are essential
  • Ability to communicate with end-users and senior stakeholders
  • Fluent in Spanish/English (written and verbal)
  • Knowledge of the French language would be an advantage

Skill Requirements

  • High degree of computer literacy
  • Ability to multitask against competing priorities, in a fast-paced, responsive, working environment
  • Ability to perform under pressure

Key Attributes

  • Excellent attention to detail
  • Numerate and articulate
  • Maintains a diplomatic and professional approach to work in all circumstances
  • Accountable and responsive ; able to deliver outcomes effectively
  • Displays a consistent level of evident enthusiasm
  • Flexible, versatile and copes well under pressure
  • Has high personal standards and promotes them in others
  • A valued team member, who upholds Jellyfish's values and professional integrity at all times
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