Technical Digital Display Director

Technical Digital Display Director

Hamburg - Hamburg
Salary: Competitive

The Role

Reporting to the Head of Display, The Technical Account Director will support the EMEA Display Team and Jellyfish DCMP Team as part of an exciting growth period  in our Agency. In this role, you will support the business through onboarding new Clients and maintaining existing Clients and be someone that is commercially aware, and solution orientated.

The Technical Account Director is an expert in implementation best practice and will guide Clients and Partners through digital marketing transformation projects. The Technical Account Director develops long-term partnerships with our Clients & Partners, continuously evaluating their implementations against best practice and innovation to ensure their businesses benefit from that technology and facilitate growth through that relationship.

As a Google Preferred Partner, our business has a strong relationship with Google and knowledge of the Google Tech Stack, therefore the Technical Account Director should have a strong working and technical knowledge of the Google / Doubleclick Digital Marketing Products including GA360, DS, DCM and DBM and be the advocate of that technology and developments within the team and be excited by innovation and technology in our industry.

Responsibilities

  • Ownership of the on boarding process including education and documentation for new DCM & DBM Clients
  • Collaboration with internal teams regarding scoping, planning and deployment of new DCM and DBM Clients
  • Create, own and educate the business around best practice and implementation processes including Analytics, Attribution, PPC, Display and Social within the Jellyfish Technology Stack, thus benefiting Jellyfish Agency Clients and Performance
  • Ownership of the Jellyfish DCMP Helpdesk.
  • Implementation and ongoing updates to the tool
  • Collaboration with the Display Team regarding support queries, providing Technical and Troubleshooting support
  • Collaboration with the Client Services Team to review existing DCM & DBM Clients Technology on a quarterly basis. Consult and suggest best practice or changes that a Client might consider.
  • Advocacy of the DBM & DCM Technology including
  • Representation at Steering Groups
  • Updating internal and external DCM and DBM users regarding new features or best practise within those technologies
  • Be involved in ad hoc projects or consult for other internal teams where your technical expertise might be required
  • Working with the Head of Display to review new tech vendors, including scoping and deploying those technologies across the team

Experience Required

  • Strong experience in customer-facing positions as a professional services consultant or sales engineer
  • Demonstrable experience of the Google Digital Marketing Products (GA360, DS, DCM and DBM)
  • Proven ability to deliver technical workshops and training classes remotely and on site to customer teams, confidently sharing knowledge and answering technical questions
  • Qualification in Computer Science and some experience of scripting (SQL, BASH, Python) an advantage
  • Strong analytical and consulting skills
  • Strong professional documentation skills
  • Strong understanding of strategic sales process
  • Strong organisational skills with an ability to manage competing client demands
  • Excellent communications and interpersonal skills

Skill Requirements

  • High degree of computer literacy
  • Ability to multitask against competing priorities, in a fast-paced, responsive, working environment

Key Attributes

  • Excellent attention to detail
  • Numerate and articulate
  • Maintains a diplomatic and professional approach to work in all circumstances
  • Accountable and responsive ; able to deliver outcomes effectively
  • Displays a consistent level of evident enthusiasm
  • Flexible, versatile and copes well under pressure
  • Has high personal standards and promotes them in others
  • A valued team member, who upholds Jellyfish's values and professional integrity at all times
Contact
Please enter a valid Name.
Please enter a valid email address.
Please enter a valid Phone.
Please enter a valid Company Name.
  • Select Service
  • Analytics
  • Brand
  • Consultancy
  • Conversion Rate Optimization
  • Display
  • DoubleClick Partnership
  • Email
  • PPC
  • SEO
  • Social
  • UX
  • Video
  • Websites
  • All Services
By providing your email address you are allowing Jellyfish to send you email communications in accordance with our Privacy Policy and Terms and Conditions