Training FAQs

Find answers to some of our most common questions relating to Jellyfish training courses. If you still can't find the information you are looking for, please contact us.
1. What time do your courses run?
Most of our classroom courses are a minimum of one day, normally starting at 10am and finishing at 5pm. Please refer to your booking confirmation.

2. Do I need to bring anything if I am attending a course at a Jellyfish venue?
When attending our Barcelona courses held at the World Trade Center, you will need to bring photo identification in the form of an identification number (DNI), passport or driver’s license. Unfortunately, if you are unable to present this, access to the venue may be denied and Jellyfish reserves the right to refuse a refund. Bring any system logins you may need, and Jellyfish will supply the technology, stationery, refreshments and lunch.

3. Do you run courses in Spanish?
Our scheduled classroom courses are available in English. We can run our private Analytics courses in Spanish, please discuss your requirements with our Sales team.

4. Do you look at our accounts before the training?
There is an option for a pre-training audit of your account before a tailored training course, so please contact us for more details. If you’re attending one of our scheduled courses, we can use your site or accounts for exercise purposes where applicable, but we wouldn’t look at anything pre-training.

5. Do you travel overseas?
Yes, we regularly travel to provide our training services wherever our clients need us. Just call us to talk through what you need and where.

6. Can I book a course on behalf of my colleague(s)?
Yes of course, please add all the course attendee(s) full names at time of booking.

7. Can you cater for special dietary requests and allergies?
Of course. Please notify us of your special dietary requirements as the more notice we get the more time we have to arrange something specific to suit your needs.

8. Do you have parking available?
The World Trade Center offers short or medium-stay parking, along with long-term parking facilities.

9. Are discounts available?
Yes, we offer discounts for multiple bookings, non-profits, charities and so on. Contact us to find out more.

10. I have recently been made redundant. Can you help me?
Yes we can. Contact us to discuss how we can help you retrain, up-skill and get you back into work.

11. I have researched a number of companies for my training needs. Why should I book with Jellyfish?
Jellyfish are one of the only digital marketing training providers whose trainers are employed by the business. They aren’t training consultants. And when they are not delivering training they are working on successful campaigns within their marketing category at Jellyfish. So they can always offer you a wealth of up-to-date knowledge, experience, tips and insight to ensure you get the most out of your training.

12. Where is a schedule of your courses?
All available dates for our classroom courses are shown in the drop down menu on the course specific page and can be viewed on our course calendar.

13. How can I pay for my training?
We accept all major credit cards and PayPal, or we can arrange invoicing for payment via bank transfer.

14. What happens if I am unable to attend a course?
Please refer to our Terms and Conditions page for information about amendments and cancellations.

15. Can I get a Certificate to prove I have attended your courses?  
Yes, we will supply you with a virtual badge to add to your LinkedIn profiles and certificates of attendance on a request basis. Email for yours.

16. Is there any support post training?
Yes, we offer post-training support for our classroom and private training sessions. Please contact with any questions you have.

17. Where are Jellyfish venues located?
We have training venues in Barcelona (ES), London (UK), Reigate (UK), Brighton (UK), Baltimore (USA), Durban (SA) and Johannesburg (SA). We are adding to these all the time, and do remember we can always come to you if that would be more preferable.

Inspiring and knowledgeable trainer

Gained very practical advice that I could immediately put into practice.

Great environment for learning

The training was relevant, insightful and presented in a fun but professional manner.

They certainly know the digital world

Very useful insights that have paid off time and time again since the course.