Project Manager

Project Manager

Barcelona, ES
Salary: €Competitive

The Role

The Project Manager will be responsible for the delivery of a variety of projects, both online and offline and working closely with the Agency Client Services and Business Development team as we as other key Jellyfish stakeholders across our global offices.


  • Nurturing positive, collaborative working relationships with internal stakeholders through regular communication and Client Plan ownership.
  • Maintaining an in depth understanding of client strategy and frequently assessing both opportunity and risk in projects and retained work.
  • Taking ownership of project needs/requests in line with the Client’s strategy, ensuring that they are facilitated through to completion within the required time frame and budgets.
  • Acting as the custodian and proactive auditor of all assigned Client Plans; providing timely updates and reports into Client Services that relate to timelines, tasks/deliverables / milestones, budgets, risks, issues and version control.
  • Facilitate and manage the client onboarding process to ensure seamless transition between Business Development, Client Services and the service line.
  • Provide pitch support to Business Development; creating and communicating a timeline of delivery across multiple service lines and key stakeholders.
  • Create consistently detailed and accurately written project summaries, project scope / deliverables, out of scope assumptions, costings, payment milestones and terms & conditions for all Statements of Work.
  • Ensure sufficient QA milestones are planned across Client Plans.
  • Collate feedback from Client Teams and provide to Operations for sharing with appropriate services, and populate service line QA documentation on a quarterly basis.
  • Be responsible for ensuring all internal and external documentation is in line with Jellyfish brand guidelines, that appropriate language / tone is used, and documents are professionally formatted before being shared.
  • Managing and facilitating project meetings, project de-briefs and Huddles with Client Services and service line stakeholders.
  • Provide revenue release figures for internal and external projects / retainers at the end of each month.
  • Day-to-day operational management of the service desk, allocating and managing the successful completion of incident tickets
  • Manage critical client incidents and act as a point of escalation for the team
  • Analysis of ticket management to identify trends and offer solutions to reduce the number of recurring tickets
  • Oversee the management and development of monitoring platforms to deliver a proactive approach to service delivery
  • Resource management - monitoring internal resources availability within the team and allocating time as and where necessary
  • Work with the greater PM team to assist with ad-hoc projects
  • Identify and analyse service delivery issues, and work with team leads to eliminate bottlenecks and improve/streamline processes

Experience Required

  • Previous experience in digital marketing project management
  • Organised and methodical
  • Ability to understand the nature of supporting multiple customers in accordance with varying SLAs
  • Experience with a ‘ticketing’ system - ideally HPSM/ Jira or Freshdesk
  • Knowledge of the Google Marketing Platform suite would be advantageous
  • Staff management experience is desirable
  • MS Office / G-Suite skills are essential
  • Ability to communicate with end-users and senior stakeholders
  • Fluent in Spanish/English (written and verbal)
  • Knowledge of the French language would be an advantage

Skill Requirements

  • High degree of computer literacy
  • Ability to multitask against competing priorities, in a fast-paced, responsive, working environment
  • Ability to perform under pressure

Key Attributes

  • Excellent attention to detail
  • Numerate and articulate
  • Maintains a diplomatic and professional approach to work in all circumstances
  • Accountable and responsive ; able to deliver outcomes effectively
  • Displays a consistent level of evident enthusiasm
  • Flexible, versatile and copes well under pressure
  • Has high personal standards and promotes them in others
  • A valued team member, who upholds Jellyfish's values and professional integrity at all times
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