Senior Account Manager

Senior Account Manager

Baltimore, US

The Role

We have an exceptional opportunity for an ambitious Senior Account Manager to join our Baltimore office. You will have responsibility for a portfolio of Jellyfish clients, delivering campaigns across a range of agency disciplines. You will be the primary agency contact, tasked with overseeing campaign output and liaising with your clients on a regular basis.  You will facilitate internal coordination of cross-channel activity to drive revenue growth for both the agency and the client.

Responsibilities

  • Spot checking and analyzing a portfolio of campaigns as to provide guidance and recommendations to the Account Management Team to hit and exceed client expectations and KPIs.
  • Working closely with the Account Directors to implement and facilitate strategic opportunities that have been identified for client campaigns (new and existing clients).
  • Nurturing positive, collaborative working relationships with clients, colleagues and third party suppliers.
  • Acting as the custodian of client records, information and instructions – held in accordance with Jellyfish company policy.
  • Taking ownership of client needs/requests and facilitates their completion.
  • Managing and monitoring the production and presentation of client facing reports, studies and presentations to Jellyfish brand standards.
  • Attending and facilitating key account meetings.
  • Achieving continuous improvement by proactively assessing Jellyfish’s working relationships, practices and methods.
  • Maintaining an in depth understanding of Jellyfish’s marketplace, with a particular emphasis on all new and emerging initiatives.

 

 

Deliverables

 

  • Demonstrates measurable success through the achievement of set KPIs. E.g. account turnover and profitability, campaign management, report generation/analysis and overall service.

 


People Management

 

  • Supporting and mentoring a team of Account Managers assisting them with their individual performance in order to achieve their KPIs.
  • Assisting the Account Director with the Account Management Team’s development needs, ensuring that each team member follows their training and personal development plan.
  • Setting a professional example in behaviour, attitude and results at all times.
  • Upholding the company’s position and integrity at all time, particularly within the realms of confidentiality and discretion.
  • Continually managing client expectations.

 

 

Skill Requirements

  • Bachelor’s degree or equivalent 
  • 4+ years of experience in digital marketing account management; with previous accountability for annual billings in excess of $2M
  • In-depth knowledge of the technologies and processes involved in running online marketing campaigns
  • Experience working in cross functional teams
  • Ability to work across multiple accounts and projects
  • Strong verbal and written communication skills
  • Strong interpersonal skills, particularly influencing and listening skills.
  • Strong customer telephone and face to face skills
  • Confident and articulate presenter
  • Proven ability to proficiently chair meetings.
  • Advanced knowledge of Microsoft Excel and PowerPoint
  • Ability to multi task with a high level of attention to detail
Contact
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