Senior Account Manager

Senior Account Manager

Baltimore, US

The Role

Jellyfish, delivers digital marketing solutions across the world for a host of impressive brands from their offices in the US, Europe, and South Africa. The agency’s award-winning combination of technology and talent help it to deliver paid media, UX, SEO, social media, analytics, optimization, creative and development solutions.


We have an exceptional opportunity for an ambitious Senior Account Manager to join our Baltimore office. You will have responsibility for a portfolio of Jellyfish clients, delivering campaigns across a range of agency disciplines. You will be the primary agency contact, tasked with overseeing campaign output and liaising with your clients on a regular basis.  You will facilitate internal coordination of cross-channel activity to drive revenue growth for both the agency and the client.

Responsibilities

  • Spot checking and analyzing a portfolio of campaigns as to provide guidance and recommendations to the Account Management Team to hit and exceed client expectations and KPIs
  • Working closely with the Account Directors to implement and facilitate strategic opportunities that have been identified for client campaigns (new and existing clients)
  • Nurturing positive, collaborative working relationships with clients, colleagues and third party suppliers
  • Acting as the custodian of client records, information and instructions – held in accordance with Jellyfish company policy
  • Taking ownership of client needs/requests and facilitates their completion
  • Managing and monitoring the production and presentation of client facing reports, studies and presentations to Jellyfish brand standards
  • Attending and facilitating key account meetings
  • Achieving continuous improvement by pro-actively assessing Jellyfish’s working relationships, practices and methods
  • Maintaining an in depth understanding of Jellyfish’s marketplace, with a particular emphasis on all new and emerging initiatives

Skill Requirements

  • Bachelor’s degree or equivalent 
  • 4+ years of experience in digital marketing account management; with previous accountability for annual billings in excess of $2M
  • In-depth knowledge of the technologies and processes involved in running online marketing campaigns
  • Experience working in cross functional teams
  • Ability to work across multiple accounts and projects
  • Strong verbal and written communication skills
  • Strong interpersonal skills, particularly influencing and listening skills.
  • Strong customer telephone and face to face skills
  • Confident and articulate presenter
  • Proven ability to proficiently chair meetings.
  • Advanced knowledge of Microsoft Excel and PowerPoint
  • Ability to multi task with a high level of attention to detail
  • A valued team member, who upholds Jellyfish's values and professional integrity at all times
  • Direct, is comfortable in giving and receiving constructive feedback
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