System Administrator

System Administrator

Baltimore, US

The Role

The Junior System Administrator will provide IT support within Jellyfish and will be responsible for responding to incidents, problems and IT related enquiries across the business.


  • Provide support to all users globally via the IT Helpdesk 
  • Apply principles of customer service to help resolve IT issues
  • Ensure all calls logged and followed up, to minimise any adverse impact on productivity or business operation
  • Troubleshoot user issues with support from the helpdesk team
  • Ensure a thorough understanding of user requirements and needs
  • Desktop imaging and operating system deployment to new and existing hardware
  • Provide application support for programmes such as Microsoft Windows, Microsoft Office, Sage Accounts, Web Browsers, Adobe Creative Cloud, etc
  • Provide support for smartphones and tablet devices
  • Test new software and fixes in a separate environment
  • Apply core concepts and protocols such as IPv4, IPv6, DHCP, and subnet mask to support wired and wireless networks
  • Cloud computing, Microsoft Office 365, Skype for Business and SharePoint
  • Produce and maintain departmental procedures, checklists for tasks and FAQ sheets for user queries
  • Create user accounts and manage mailbox and VOIP phone system administration 
  • Create new ideas how to improve departmental process’/procedures
  • Potential occasional travel between Jellyfish offices locations to assist users as required

Skill Requirements

  • BS or BA preferred 
  • Minimum 1 year IT or helpdesk experience required
  • Experience in using Microsoft Windows desktop operating systems
  • Experience in using Mac OSX desktop operating systems, desirable
  • Experience with Google/G-Suite 
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